Returns & Exchange Policy
J K NOVELTIES Quality Assurance
At J K NOVELTIES, each piece of fine jewellery represents the pinnacle of craftsmanship, carefully created and thoroughly inspected before dispatch. Due to the high value and custom, handcrafted nature of our pieces, we follow a strict returns and replacements policy to ensure security and quality integrity.
Mandatory Transit Damage Claim Policy
Please note that in the event of any damage during transit, an unboxing video is mandatory to process a replacement request. Without this video, we will be unable to proceed with any claims.
* The unboxing video must be continuous, uncut, and clearly show the shipping label and the intact outer packaging seal before opening.
No Refunds Post-Dispatch
Once the product has been dispatched and is out for delivery, no refunds will be issued under any circumstances.
1. Replacement Guidelines
Replacements are only eligible for items received in damaged condition or if the incorrect item was delivered. The replacement request must be submitted within 24 hours of delivery confirmation.
2. Support Contacts
To initiate a claim, email us at ishantjoshi80@gmail.com or message us on WhatsApp at +91 80072 33000 with your Order ID and the unboxing video.