Frequently Asked Questions

Browse our collections, select your desired piece, choose specifications if applicable, and add to cart. Proceed to checkout, fill in shipping details, and complete payment. You'll receive an order confirmation email immediately.

We accept Credit/Debit Cards (Visa, Mastercard, Amex), UPI payments (Google Pay, PhonePe, Paytm), and Net Banking. All payments are processed securely.

EMI options may be available at checkout depending on your bank and credit card, processed securely through our payment gateway.

Shipping charges are calculated based on your delivery city: Local delivery (Mumbai, Thane, Navi Mumbai) is ₹60; rest of Maharashtra is ₹100; and other states within India is ₹200.

Orders are typically delivered within 5-7 business days for metro cities and 7-10 business days for other locations within India.

Currently, we only ship within India.

Once your order is dispatched, you can view your tracking number and courier details directly by logging into your account under My Orders, or check the status using the link in your dispatch notification.

Once a product has been dispatched and is out for delivery, no refunds will be issued under any circumstances. We do not accept returns for change of mind.

To process a replacement request for transit damage or an incorrect item, an unboxing video is mandatory. Without this video, we will be unable to proceed with any claims. The replacement request must be submitted within 24 hours of delivery.

To initiate a claim, please email us at ishantjoshi80@gmail.com or message us on WhatsApp at +91 80072 33000 with your Order ID and the mandatory uncut unboxing video.

We do not support exchanges or change-of-mind returns. We only process free replacements for items damaged in transit or incorrect items delivered, subject to verification of the mandatory unboxing video.

To maintain the shine and longevity of the jewellery, avoid direct contact with perfumes, deodorants, lotions, sprays, and other harsh chemicals, as these may affect the polish over time. Store pieces separately in a dry place.

No, we do not provide re-polishing or restoration services.

Yes. Our jewellery is crafted using premium micro gold plating technology, making it water-resistant and comfortable for regular wear. The plating is designed to be skin-friendly and generally does not cause rashes or irritation.

All products are sold without any warranty or guarantee regarding plating durability or lifespan. Natural fading of polish may occur depending on usage and maintenance.

Click "Register" or use Google Sign-in to quickly create an account. Having an account allows you to track orders, save shipping addresses, and manage your wishlist.

Click "Forgot Password" on the login page, enter your registered email, and follow the reset instructions sent to your inbox.

Yes. You can request to cancel your order within 24 hours of placing it, provided it has not been shipped or delivered. Log into your account, navigate to "My Orders", open the order details, and click "Request Cancellation". If you paid online via Razorpay, your payment will be refunded automatically to your original payment method once the admin approves your request.

Log into your account, go to Profile Settings, and update your personal information, default shipping addresses, or password as needed.